Aetna Inc. Portland, ME, United States
Aug 19, 2016Full time
Aetna’s Group Insurance Disability Implementation department is seeking an experienced and highly motivated individual to join our team as an Implementation Manager. Responsible for directing all aspects of customer benefit plan implementation. Partners with all key internal and external stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.Fundamental Components:- Lead cross functional team to implement customers group insurance programs- Responsible for directing all aspects of customer benefit plan implementation- Partners with all key internal and external stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units)- Proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded- Ability to multitask and handle multiple projects- Ability to communicate appropriately, clearly and professionally based on audienceBACKGROUND/EXPERIENCE desired:- 1 - 3 years of Life insurance or Disability Insurance experience- Customer service experience including client and consultant contact- Project management experience- Microsoft Word, Excel, Power Point, Project and Visio experience preferredEDUCATIONThe highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.LICENSES AND CERTIFICATIONSProject Management/Project Management Professional (PMP) is desiredFUNCTIONAL EXPERIENCESFunctional - Project Management/Project Manager/4-6 YearsFunctional - Products-Disability/All Absence Management, Leave and Disability Products/1-3 YearsFunctional - Products-Life/All Aetna Life Products/1-3 YearsTECHNOLOGY EXPERIENCESTechnical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End UserTechnical - Aetna Applications/Customer Coverage Inquiry (web)/4-6 Years/End UserTechnical - Desktop Tools/Microsoft Visio/1-3 Years/End UserTechnical - Aetna Applications/Workability CII / Tools/1-3 Years/End UserREQUIRED SKILLSGeneral Business/Communicating for Impact/FOUNDATIONLeadership/Anticipating and Innovating/FOUNDATIONLeadership/Creating Accountability/FOUNDATIONDESIRED SKILLSSales/Negotiating collaboratively/FOUNDATIONService/Providing Solutions to Constituent Needs/ADVANCEDService/Working Across Boundaries/FOUNDATIONTelework Specifications:Option for telework will be evaluated after a certain period of employmentFlexible telework / office-based schedule (must live near certain office location) Plantation, Florida; Portland, Oregon; Portland, Maine; Hartford ConnecticutADDITIONAL JOB INFORMATIONThis position allows a staff member to work with multiple functional areas across all of Aetna's Group Insurance products.Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.Together we will empower people to live healthier lives.Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.Benefit eligibility may vary by position. Click here to review the benefits associated with this position.